Returns & Refunds
We want you to be satisfied with your laptop or accessory purchase. If you're not happy with your order, we're here to help with returns and refunds.
Return Policy
7-Day Return Window
You can request a return within 7 days of receiving your order.
Original Condition
Devices and accessories must be unused, in original packaging with all accessories, and in the same condition as received.
Proof of Purchase
A receipt or order confirmation is required for all returns.
Non-Returnable Items
- Custom or personalized orders
- Software or digital content once activated
- Items marked as clearance or final sale
- Devices damaged by misuse, liquid damage, or unauthorized repairs
Warranty & Repairs
New laptops and accessories come with warranty coverage as stated on the product page or your invoice. If a covered device develops a fault within the warranty period, we'll repair or replace it at no cost. Devices repaired at our certified repair service are also covered by our repair warranty. Warranty claims are verified before acceptance.
How to Return an Item
Contact Us
Reach out via WhatsApp or phone with your order number and reason for return.
Get Authorization
We'll provide a return authorization and instructions for shipping.
Ship the Item
Pack the item securely and ship it to the address we provide.
Receive Refund
Once we receive and inspect the item, we'll process your refund within 5-7 business days.
Refund Method
Refunds are processed via the original payment method. M-Pesa payments are refunded to your M-Pesa account. Card payments are refunded to your card. Please allow 5-7 business days for the refund to reflect.
Need to Return Something?
Contact us to start the return process.
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